The CRM built for teams
who live on the phone
InfraMind CRM is telecalling and outbound lead management software for call center and field sales teams — real-time lead assignment, a shared claim pool, a built-in campaign dialer with mandatory call-outcome logging, and follow-up alerts your agents can't miss.
42 agents
Outbound campaign dials active across all client nodes right now.
1,280
Every call closed with a mandatory outcome and remarks entry.
InfraMind CRM is purpose-built CRM software for call centers and outbound sales teams across India, the UK and the UAE. Unlike generic sales CRMs, InfraMind is designed around the actual telecalling workflow: lead assignment and a shared claim pool for unclaimed leads, a live campaign dialer with mandatory call-outcome logging, real-time follow-up reminders, staff attendance tracking, and a granular role-based permission matrix — all inside one multi-tenant platform.
Your always-on lead watchdog
Ava is InfraMind CRM's built-in automation layer. She watches every lead against your SLA rules, auto-reassigns anything that's gone quiet, escalates overdue calls to the right manager, and pushes real-time alerts straight to your team's phones — so nothing sits untouched and nothing falls through the cracks.
Enterprise Routing & Automation
A highly optimized outbound orchestration layer. Built for modern telecalling centers demanding speed, accountability, and seamless execution.
Leads Land. Staff Get Them. Instantly.
Zero-delay synchronization routes inbound campaigns straight to active rosters.
New leads (from Google Sheets sync or manual entry) are automatically routed to staff the moment they arrive — round robin or fixed-agent pools, no manual triage needed.
Our round-robin rotation persists seamlessly across sync updates, ensuring no agent gets skipped or double-loaded. Admins can configure routing behavior per-campaign to target a fixed agent pool or a broader rotation. Every assignment triggers a low-latency WebSockets notification and an immediate mobile push to the staff member, backed by robust fallback rules that keep leads from staying unassigned if a target pool is empty.
Never Let a Follow-Up Slip Through.
SLA callback monitors trigger real-time, persistent team alerts.
The CRM tracks every promised follow-up and proactively alerts staff and managers before/when a follow-up window is missed.
Our SLA framework triggers multi-channel alerts: first reminding the assigned agent with in-app audio signals and native push updates. If the follow-up window is missed, the lead is immediately escalated to team leads and managers. Instead of simple dashboard count badges that are easily ignored, these appear as active toasts, forcing action and maintaining accountability.
Abhishek Kumar
Follow-up Window: 15:45 - 16:00
Missed Callback: Abhishek Kumar
No Response? We Move the Lead For You.
Untouched leads are automatically re-queued to maintain campaign momentum.
If a newly assigned lead isn't touched by the staff member within a set time window, the system automatically reassigns it to another available staff member — no manager has to intervene. This applies regardless of whether the original agent ever connected with the lead; an untouched lead simply doesn't sit idle.
Configure specific timeout thresholds per-campaign or per-team (e.g. 2 hours). The moment a lead crosses this idle threshold, ownership is safely transferred to the next active agent in the round-robin sequence. The system triggers dynamic notifications to both agents to prevent double-calling, while managers receive an automated audit trace detailing the exact transfer.
Smarter Handoffs, Not Just Faster Ones.
Smart agent matching layers on top of time-based triggers.
Layered on top of time-based reassignment, the system factors in lead and agent activity patterns to make smarter reassignment decisions over time — favoring agents with a stronger track record for that type of lead.
Rather than using static pool indices, our predictive matching model analyzes agent metrics such as average call length, callback conversion, and previous sector performance. When a lead is flagged for reassignment, it weights active agents in the queue and routes to the agent with the highest predicted match confidence. This ensures high-value prospects go to the agents best suited to close them.
See Who's Closing. See Who's Stalling.
Live status reporting grids give managers real-time visibility.
Real-time dashboards showing per-agent call volume, response times, conversion rates, and live status — for admins, managers, and team leads.
Monitor attendance and staff check-ins dynamically via the Attendance Today widget. Live staff status cards show exactly who is on a call, dialing, or idle, complete with mandatory log outcome summaries. Evaluate calling velocity trends and response time SLA metrics over time to optimize staff scheduling and boost overall output.
Fully responsive from 360px phones to full desktop dashboards — every list, dialer and form adapts.
Telecalling CRM Pricing Plans
Plans managed live from the Super Admin dashboard — pick the seat tier that matches your calling team.
Frequently Asked Questions
Common questions about InfraMind CRM's telecalling and lead management features.
Ready to Boost Outbound Lead Conversions?
Submit your business details and our sales team will provision a trial sandbox and set up a live walkthrough call.
India Support
+91 9633474645
UK / Global Support
+44 7721 439936
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Get the App
Install InfraMind CRM on your phone for faster access, push alerts and an app-like experience.
Android
Install the app directly from Chrome for a faster, full-screen experience.
iPhone / iPad
Add InfraMind CRM to your Home Screen from Safari for app-like access.