Question 1

What is InfraMind CRM used for?

Accepted Answer

InfraMind CRM is a telecalling and outbound lead management platform. It handles lead assignment, a shared claim pool for unassigned leads, a built-in campaign dialer with mandatory call outcome logging, real-time follow-up alerts, staff attendance, and role-based permissions for call center and field sales teams.

Question 2

Does InfraMind CRM support multiple businesses or teams (multi-tenant)?

Accepted Answer

Yes. InfraMind CRM is multi-tenant. A Super Admin can provision and manage separate businesses, each with its own Admins, Managers, Team Leads and Staff, with data fully isolated between tenants.

Question 3

How does the Claim Pool work in InfraMind CRM?

Accepted Answer

Leads marked poolable are placed in a shared Claim Pool visible to eligible team members in real time, with a live badge count. Any eligible agent can claim a pool lead, which immediately routes them into the standard call and outcome-logging flow.

Question 4

Is InfraMind CRM's call logging mandatory?

Accepted Answer

Yes. Every call, whether started from a lead's detail page or claimed from the pool, goes through the same Campaign Dialer flow: start call, live timer, hang up, then a required Call Outcome and Remarks log before the call is considered closed.

Question 5

Is InfraMind CRM mobile-friendly?

Accepted Answer

Yes. The interface is fully responsive across phone, tablet and desktop widths, with list views collapsing into cards and navigation folding into a compact mobile layout.

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